Privacy Policy

Information we may collect

To provide a safe and functional online gambling service, Malina Casino may handle information supplied by players, information created through account activity and technical information collected when the website is used. The information collected will depend on the services used, the player's interactions with the website and the checks that may be required.

The types of information may include the following:

• Account details, such as a player's name, date of birth, contact details, login information, account preferences and responsible gambling settings.
• Identity and verification information, including information from identity documents, proof of age, proof of address or other documents needed to confirm an account.
• Payment and transaction records, including deposits, withdrawals, bets, winnings, account balances and information needed to process or review transactions. Payment information may be handled through relevant payment providers and may not always be stored directly by the website.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and records of how the website is accessed.
• Cookie and similar technology information, including preferences, session details, security information and interactions with pages or features.
• Communications and support information, including messages, requests, feedback, complaints and records of contact with the support team.
• Information connected with compliance, fraud prevention, safer gambling and account security checks.

Players should provide information that is accurate, current and complete when requested. If information is not provided, or if it cannot be verified when a check is required, access to some services may be restricted, delayed or unavailable.

How and why information is used

Personal information is used for purposes connected with operating the website and providing gambling services. The main purposes may include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility, and completing account verification checks.
• Detecting and preventing fraud, money laundering, account misuse, collusion, bonus abuse and other suspicious or unlawful activity.
• Protecting the security, reliability and integrity of the website, systems and player accounts.
• Providing customer support, responding to questions and managing complaints or disputes.
• Operating, testing, improving and personalising website features and services.
• Understanding website use through technical information, cookies and analytics.
• Sending service messages about accounts, transactions, security, changes or other necessary information.
• Sending promotional or marketing communications where permitted and where the player has provided consent or another appropriate permission applies.
• Meeting applicable legal, regulatory, tax, accounting, gambling, identity verification and record-keeping obligations.
• Establishing, exercising or defending legal rights and responding to lawful requests.

Information may be combined from different interactions so that account records remain accurate, security checks can be completed and support requests can be handled consistently. Information may also be used in an aggregated or de-identified form for reporting, service improvement, security analysis or business planning where it no longer reasonably identifies an individual.

Sharing information

Information may be shared where it is reasonably necessary for the purposes described in this policy. This can include sharing with payment and transaction service providers, identity and age verification services, fraud and security specialists, technology and hosting providers, customer support platforms, analytics providers and professional advisers. These parties are expected to handle information only for relevant service, security or compliance purposes.

Information may also be disclosed where necessary to comply with a legal obligation, protect the website or another person, investigate suspected misuse, resolve a dispute or respond to a valid request from an authorised body. Information may be processed in Australia or in another country where a service provider operates. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Security, storage and retention

Malina Casino uses reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling security incidents. No website, online service or method of transmission can be guaranteed to be completely secure, so players should keep their login details confidential and contact support if they suspect that an account has been compromised.

Personal information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, anonymised or destroyed.

Closing an account does not necessarily mean that every record can be removed immediately. Some account, identity, transaction, security and compliance records must be kept for a period required by law or for the prevention and investigation of fraud, disputes or other misuse. Once the applicable retention need ends, the information will be handled in accordance with the processes described above.

Cookies and similar technologies

The website may use cookies and similar technologies to make the service work, remember preferences, maintain secure sessions, understand how pages are used and support relevant website features. Some cookies are necessary for account access, security and core functions. Others may help with performance, analytics or communications.

A cookie is a small file or data item stored on a device by a website. Cookies can help recognise a browser or remember settings, but they do not necessarily identify a person by name. Information collected through cookies may be combined with account or device information where this is needed for security, functionality or service improvement.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect website features, account access, security checks or the way the service operates. Browser settings differ, so players should review the help information for their chosen browser.

Privacy choices and data rights

Depending on the circumstances and any applicable legal requirements, players may ask to access personal information held about them, request correction of inaccurate or incomplete information, request deletion of their information, or withdraw consent to marketing communications. A request may be subject to identity and security checks so that information is not disclosed to the wrong person.

To exercise these data rights, or to ask a privacy question, contact support@malina-casino.best. The request should explain what is being requested and include enough information to help locate the relevant account or records. Players may also use an unsubscribe option in a marketing message where one is provided. Withdrawing consent to marketing does not affect the lawfulness of marketing sent before the withdrawal, and it does not stop essential service, security or account communications.

A request to delete information may not be accepted in full where records must be retained for legal, security, dispute-resolution or other legitimate purposes. In those circumstances, only the information that can lawfully be removed will be deleted, and retained records will continue to be protected and used only for the relevant purpose. If information is corrected, reasonable steps may be taken to share the correction with relevant service providers where necessary.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before continuing to use the website after an update. Continued use of the service after a revised policy is published may indicate acceptance of the updated information practices, where permitted.